Quality assurance

Quality certifications to companies

The implementation of quality certifications activates internal mechanisms in companies and organizations that brings a full review of the process in order to identify and list areas for improvement, add or remove anything in them and to maintain and enhance the strengths or weaknesses to correct in their organisational structure. At the end of this long, complex and often difficult process, you obtain (if everything has gone as it should) an official certificate certifying that this process has taken place and that the necessary mechanisms to operate the company to ensure that they will monitor the structure and processes defined during the implementation have been incorporated, so as they do not stop working as established, having also incorporated appropriate correction mechanisms if this occurs.

In our company we have obtained five certifications: UNE-EN ISO 9001:2008, UNE-EN ISO 14001:2004, UNE-EN 13816/03, OHSAS 18001:2007 and UNE-ISO 39001:2013

ISO 9001 certification
ISO 9001:2008

The ISO 9001 Standard, which belongs to the family of ISO 9000 quality standards, establishes the requirements to be met by a Management System to ensure the quality of the product or service in any company, regardless of size or complexity of its production process.

ISO 9001 Standard, internationally recognized, is used in many companies around the world and it is used for:

  • Standardization of processes
  • Satisfying customer requirements
  • Demonstration of product quality and service to third parties
  • Strengthening corporate structure or ahead of internal or market changes

Thanks to the implementation of a Quality Management System according to UNE -EN ISO 9001:2008, the organization demonstrates its ability to consistently provide services in a coherent way that meet customer requirements and regulations.

Among other advantages gained by the implementation, it is possible to meet the needs of customers who, increasingly, require certified suppliers, increasing the ability to increase sales, improve documentation, suppliers and quality systems for themselves and likewise generate more trust between suppliers and customers.

This international standard promotes the adoption of an approach that is based on processes when developing, implementing and improving the effectiveness of a quality management system based both on continuous improvement cycle PDCA (plan, do, check, act).

Benefits for the market:

  • Improve the image of the services offered.
  • Encourage their development and strengthen their position.
  • Gain market share and access to foreign markets through the trust between customers and consumers.

Beneficis davant els clients:

  • Increased customer satisfaction.
  • Remove multiple audits with the corresponding cost savings.
  • Access quality agreements agreed with customers.

Benefits for the management of the company:

  • Serve as a means to maintain and improve the effectiveness and suitability of the quality management system in the highlight areas for improvement.
  • Consolidate the foundations of quality management and encourage the company to enter into a process of continuous improvement.
  • Increased motivation and participation of staff and improve resource management.
ISO 14001 certification
ISO 14001

Organizations, regardless of their activity, size or location, must meet a number of additional environmental requirements imposed by the government, customers and society in general. It is therefore essential to use tools that integrate the environment in the overall management of the company.

The implementation of an Environmental Management System in accordance with the UNE-EN ISO 14001, offers the possibility of regularising, in an easy way, environmental issues that arise in each of the activities taking place in the organization, as well as promoting environmental protection and prevention of pollution from a point of view of balance with socio-economic issues.

Thanks to the implementation of an Environmental Management System according to ISO 14001 international standard, an organization positions itself as socially responsible, differentiating itself from the competition and strengthening, in a positive way, its image in front of customers and consumers.

Among other environmental benefits, resources and waste management is optimized and negative environmental impact resulting from the risks associated with those activities or accidental situations is reduced.

Economically, in addition to promoting innovation and productivity, the organization will be able to reduce the costs of waste management and insurance premiums, reduce the risk of litigation and penalties, have increased access to grants and other preferential funding or reduce workplace hazards, motivating staff.

UNE -EN 13816 /03 Public Transport - ISO 13816
ISO 9001:2008

Public transport is an essential service in our society and one of the activities directly related to citizens’ quality of life.

Standard UNE-EN 13816 for public passenger transport provides guidelines to operators to provide commitments to quality of service in order to meet the expectations of their customers.

Commitments to quality shall fall into eight areas:

  1. Time
  2. Comfort
  3. Information
  4. Accessibility
  5. Security
  6. Service offered
  7. Customer service and
  8. Environmental impact.

With these eight action areas the company can, as well as improving its delivery of service; improve the perception that users have of it.

Benefits for clients:

  • Demonstrates commitment to the customer by measuring, monitoring and improving the benchmark service
  • Targets transportation services towards passenger satisfaction
  • Facilitates continuous improvement.